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Shipping policy

SHIPPING CONDITIONS

At cineraria.es, we have several shipping options, although we always send them through courier companies. To know exactly how much your shipment will cost, keep in mind that this will depend on several factors: the destination, the amount of the purchase and the weight of the shipment.

In purchases of funeral urns destined for mainland Spain and the Balearic Islands, shipping costs are free. 

Keep in mind for the calculation of delivery times that orders are sent the day after they are made.  

Orders paid by transfer will not be effective until we receive the transfer amount in our checking account. Through the rest of the means of payment, the order will begin to be processed immediately. If the order is urgent, we recommend not using bank transfer as a payment method.

Whenever you place an order at cineraria.es, we will inform you by email when we have proceeded to the shipment. In addition, we will monitor the delivery and will contact you if there is a problem. That is why we ask that you provide us with a phone number in the ordering process.

 TIME AND DAY OF DELIVERY

Please note that transportation companies only work Monday through Friday. They do not distribute on Saturdays or, of course, Sundays or holidays. In addition, when we give you approximate delivery dates, we do not take into account whether it is a local or regional holiday at the destination; We only consider national and local holidays of origin.

 We cannot guarantee a delivery time. The transport companies may make the delivery throughout the agreed day before 20:00. However, an approximate schedule may be indicated that the company will try to meet, but is not required. In case they do not locate you, the transport company will try a second delivery agreed with you. If after the second attempt they do not locate you, you will have to pick up the order at the facilities of the transport company.

 ORDERS NOT DELIVERED

If an order is sent and cannot be delivered for reasons attributable to the customer, the amount paid for the shipping costs will not be refunded, again having to pay other shipping costs for the reshipment of the merchandise.

 RESPONSIBILITY IN THE DEADLINES AND CARRIER

The delivery times are approximate, they cannot be taken as a safe guarantee, although, generally, in 90% of the orders we fulfill them. In exceptional cases, we reserve the right to modify the transport company with which we will send the package, but always maintaining transit times.

 The liability of cineraria.es is limited in cases of force majeure (strikes, adverse weather events that prevent normal traffic by land, sea or air, ...). In these cases, the orders will be delivered as soon as possible, and the terms indicated above will not apply.