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Terms of service

By using the website, the user accepts these general conditions and agrees to use the website, the services and the content hosted in accordance with them. The user accepts that the use of the website, the services and the contents is carried out under his sole and exclusive responsibility.

This website (hereinafter the "Store") is owned by Peguimar S.A., a company to which the CINERARIA Urns brand belongs, with registered office at C / Brussels esq. C / Berlin, Pol.Ind. Mas de Tous, 46185 La Pobla de Vallbona (Valencia) and with CIF A46184768.

USER OBLIGATIONS
The user undertakes, in general, to use the Store, to purchase the products and to use each of the Store's services diligently, in accordance with the law, morals, public order and the provisions of these Conditions General, and you must also refrain from using them in any way that may prevent, damage or impair the normal operation and enjoyment of the Store by users or that could injure or cause damage to the goods and rights of "urnasyrelicariosfunerarios.es", its suppliers, users or in general of any third party.

PRODUCTS AND PRICES
Cineraria reserves the right to decide, at any time, the products that are offered to users through the Store. Likewise, Cineraria reserves the right to stop providing or facilitating access and use at any time and without prior notice of any of the different types of products offered in the Store.

The Products included in the Store will correspond in the most reliable way possible that the web display technology allows to the products actually offered. The characteristics of the products and their prices appear in the Store.

The prices indicated in the Store are in Euros and are indicated with VAT included.

PROCEDURE AND FORM OF PAYMENT OF THE PRODUCTS

Within a maximum period of twenty-four (24) hours, Cineraria will send an email to the user, confirming the purchase. Said email will assign a reference code for the purchase, and will detail the characteristics of the product, its price, shipping costs, and the details of the different options to pay Cineraria for the products.

The user who purchases a product through the Store must make the payment through the payment systems specifically detailed in the Store.

The order confirmation sent by Cineraria is not valid as an invoice, only as proof of purchase. Cineraria will send the corresponding invoice together with the product.

RIGHT OF WITHDRAWAL AND GUARANTEES

The user has a right of withdrawal, without the need to justify the decision. To exercise the right of withdrawal, the user must notify Peguimar s.a. (Cineraria), in C / Brussels esq. C / Berlin, Pol. Ind. Mas de Tous, La Pobla de Vallbona (Valencia), telephone 96 276 35 69, your decision to withdraw from the contract through an unequivocal statement, by sending an email to the following address: info @ cineraria.es within a period not exceeding fourteen (14) calendar days, counted from receipt of the product. You must indicate your full name, the order or invoice number and the product reference. Said return will be made in accordance with the instructions that Cineraria indicates to the user in response to their notification of the exercise of withdrawal. These instructions are intended to clarify whether the shipment is managed by the user, or if, on the contrary, Cineraria can offer its courier service to carry out the collection, discounting the postage of the same to the value of the returned product. The user must return the Product within a maximum period of fourteen (14) days from Cineraria indicating the form of return.

The withdrawal entails the refund of the total amount paid, with the exception of transport costs caused by the return (return postage). For this, the client must indicate on the return sheet the number and the owner of the bank account to which Cineraria must make the payment by transfer. The term for said payment will be established in the Law.

The right of withdrawal may not be exercised when the product is not returned in its original packaging and when the product is not in perfect condition.

Returns of custom made or personalized items will not be accepted.

CUSTOMER SERVICE

For any incident, claim or exercise of their rights, the user may send an email to the address info@cineraria.es

HOME DELIVERY SERVICE

 The Products purchased through the Store will be sent to the delivery address indicated by the User once the payment has been verified, the maximum delivery period being thirty (30) days established by default in the Law.

The cost of shipping is not included in the price of the Products. At the time of purchase of the Product, the User will be informed of the exact shipping cost.


INTELLECTUAL AND INDUSTRIAL PROPERTY

The User acknowledges that all the elements of the Store and of each of the Products, the information and materials contained therein, the brands, the structure, selection, arrangement and presentation of their contents, and the computer programs used in relation to With them, they are protected by the intellectual and industrial property rights of the Cineraria itself or of third parties, and that the General Conditions do not attribute any other right with respect to said industrial and intellectual property rights other than those specifically contemplated therein.

Unless authorized by Cineraria or, where appropriate, by third party holders of the corresponding rights, or unless this is legally permitted, the user may not reproduce, transform, modify, disassemble, reverse engineer, distribute, rent, loan, put available, or allow access to the public through any form of public communication of any of the elements referred to in the previous paragraph. The User must use the materials, elements and information that he accesses through the use of the Store only for his own needs, committing himself not to directly or indirectly carry out commercial exploitation of the materials, elements and information obtained through the same.

The User must refrain from eluding or manipulating any technical devices established by "urnasyrelicariosfunerarios.es" or by third parties in the Store.

Passwords

"Urns and funeral reliquaries.es" will facilitate the use of personal passwords to the user who registers as such on the website. Said passwords will be used to access the services provided through the Website. The user must keep the passwords under his sole responsibility in the strictest and absolute confidentiality, assuming, therefore, any damages or consequences of all kinds arising from the breach or disclosure of the secret. For security reasons, the password for telematic access to the services linked to the Website may be modified at any time by the user. The User agrees to notify Cineraria immediately of any unauthorized use of their password, as well as access by unauthorized third parties to it.

COOKIES

"urnasyrelicariosfunerarios.es" uses cookies in order to improve its services, facilitate navigation, maintain security, verify the identity of the User, facilitate access to personal preferences and follow their use of the Store. Cookies are files installed on the computer's hard drive or in the browser's memory in the folder pre-configured by the operating system of the User's computer to identify him.

If the User does not want a cookie to be installed on their hard drive, they must configure their Internet browsing program to not receive them. Likewise, the User may freely destroy the cookies. In the event that the User decides to deactivate cookies, the quality and speed of the service may decrease and, even, they will lose access to some of the services offered in the Store.